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Call queue is a feature that allows simultaneous callers on the line to “wait” to speak to you instead of being automatically disconnected. With Call Center Queues, as many callers can wait as are calling in. They can hear audio about current sales, hours, hold music, or have the option to be redirected toward voicemail. When combined with other features like call transfer or Caller ID, this feature can become extremely helpful.

Call forwarding, or call diversion, is a telephone feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available.

Ring Groups is a method of organizing incoming calls provided by modern telepone services, which lets managers set up their call distribution system so that incoming calls will be directed to a pre-set group of agents.

By organizing groups strategically – by department, shift, or otherwise – companies can cut down on time wasting redirects, long hold periods, and can more quickly get through calls.

With the call recording feature, you can capture and store your calls, providing better customer service.

When you transfer calls, you appear more professional and make calling more pleasant for yourself and your callers.

a "conference room" refers to a feature or device that enables a multi-party audio call, allowing multiple individuals to join a single call simultaneously.

A virtual fax server is a cloud-based system that allows users to send and receive faxes over the internet, eliminating the need for a physical fax machine or a dedicated phone line. It acts as an online platform, converting documents into a digital fax format and sending them via email or a web-based interface to a recipient's fax machine or another virtual fax service. Users access the service through email or a provider's app, with documents often arriving as attachments, providing a secure and efficient way to fax from any device with an internet connection.

IVR menus, or Interactive Voice Response menus, are automated telephone systems that use prompts and pre-recorded messages to guide callers through choices using their keypad or voice. These "phone trees" help businesses efficiently handle calls by directing them to specific departments, providing self-service options for basic questions, or connecting them to a live agent. By offering automated responses for common inquiries like business hours or account information, IVR menus reduce wait times and lower operational costs for companies.

Hold music is a feature in telephone systems that plays recorded music or messages for callers while they are on hold. It's designed to keep callers entertained and informed, preventing them from feeling disconnected or abandoning the call due to silence.

Voicemail to email allows you to receive your voicemails as an attachment instead of having to physically be in the office or dial in to check your voicemail.